Welcome to PrintingLabs. These Terms of Service ("Terms") govern your access to and use of our website and printing services. By placing an order or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By accessing our website, submitting a quote request, or placing an order, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction) and have the legal authority to enter into a binding contract. These Terms apply to all visitors, customers, and users of PrintingLabs services.
2. Services
PrintingLabs provides large-format and flex printing services including but not limited to:
- Outdoor and indoor flex banners
- Backlit flex and vinyl prints
- Vehicle and fleet wraps
- Hoarding and billboard prints
- Event backdrops and stage displays
- Trade show roll-up stands and displays
- Shop front signage and fascias
- Design preparation and artwork services
We reserve the right to modify, suspend, or discontinue any service at any time without notice.
3. Ordering & Artwork Submission
3.1 Order Placement
All orders are confirmed only upon receipt of payment or an approved purchase order (for enterprise accounts). Quote requests are not binding orders. We reserve the right to refuse or cancel any order at our discretion.
3.2 Artwork Requirements
You are responsible for providing print-ready artwork meeting our specifications (minimum 150 DPI at final print size, with 0.5-inch bleed). We will perform a basic file check and notify you of any issues before printing. We are not responsible for print defects resulting from low-resolution, incorrectly formatted, or customer-approved artwork.
3.3 Proofing
For all orders, a digital proof will be sent for approval before printing begins. Once you approve the proof — whether explicitly or by not responding within the agreed deadline — you accept full responsibility for the accuracy of the content, layout, spelling, colors, and dimensions. PrintingLabs will not be liable for errors in approved proofs.
4. Intellectual Property & Content
4.1 Your Content
You retain ownership of all artwork, logos, and content you submit. By submitting artwork to PrintingLabs, you grant us a limited, non-exclusive license to reproduce that content solely for the purpose of fulfilling your order.
4.2 Prohibited Content
You warrant that your submitted content does not:
- Infringe any third-party intellectual property rights (copyright, trademark, patent)
- Contain defamatory, obscene, hateful, or illegal material
- Violate any applicable laws, regulations, or advertising standards
- Impersonate any person or entity
PrintingLabs reserves the right to decline any order containing prohibited content without refund of setup fees already incurred.
5. Pricing & Payment
All prices are displayed in US Dollars and are subject to change without notice. Quoted prices are valid for 14 days. Payment is due in full before production begins unless a credit account has been established in writing. We accept major credit and debit cards, bank transfers, and approved purchase orders for enterprise clients.
Applicable sales tax will be added to orders where required by law. International orders may be subject to customs duties and import taxes, which are the customer's responsibility.
6. Turnaround Times & Delivery
Turnaround times quoted on our website are estimates and begin from the time of proof approval, not order placement. While we strive to meet all deadlines, PrintingLabs is not liable for delays caused by shipping carriers, supply shortages, extreme weather, or other circumstances beyond our control.
Risk of loss or damage passes to you upon handover to the shipping carrier. We recommend purchasing shipping insurance for high-value orders. Delivery timescales are estimates and do not constitute a guarantee of delivery by a specific date.
7. Quality Guarantee
We guarantee that our prints will match the approved digital proof within industry-standard color tolerance (Delta-E ≤ 5). If we determine that a product has a manufacturing defect or does not match your approved proof through our error, we will reprint the affected items at no cost. Claims must be submitted within 7 days of delivery with photographic evidence.
8. Limitation of Liability
To the maximum extent permitted by applicable law, PrintingLabs' total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the specific order giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, or business opportunity, even if advised of the possibility of such damages.
9. Indemnification
You agree to indemnify, defend, and hold harmless PrintingLabs and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our services; (b) your submitted artwork or content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict of law principles. Any dispute arising from these Terms shall be resolved first through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Chicago, Illinois, under the rules of the American Arbitration Association. Class action claims are waived.
11. Modifications to Terms
We reserve the right to update these Terms at any time. Updated Terms will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
12. Contact
For questions about these Terms, contact us at:
- Email: legal@printinglabs.com
- Address: PrintingLabs, 1200 Print Avenue, Suite 400, Chicago, IL 60601, USA