PrintingLabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at printinglabs.com or place an order with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
Information You Provide Directly
When you request a quote, place an order, or contact us, we may collect:
- Full name and business name
- Email address and phone number
- Mailing and delivery address
- Payment information (processed securely by third-party processors — we do not store card data)
- Artwork files and design instructions you upload
- Order specifications, notes, and correspondence
Information Collected Automatically
When you visit our site, we automatically receive:
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited, time spent, and clickstream data
- Referring URLs and search terms
- Cookie and tracking pixel data (see Section 5)
Information from Third Parties
We may receive information about you from advertising partners (including Google Ads), analytics providers, or social media platforms when you interact with our ads or content on those platforms.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your print orders and quote requests
- Communicate about order status, delivery, and support
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications, where you have opted in
- Improve our website, services, and product offerings
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations and enforce our terms
- Measure and optimize the performance of our advertising campaigns
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers: Shipping carriers, payment processors, cloud storage providers, and email service platforms who help us operate our business under strict data processing agreements.
- Advertising platforms: Google LLC and other advertising partners receive anonymized or hashed data (such as conversion events) to measure ad performance. This data is used only for attribution and audience targeting as permitted by their respective policies.
- Legal authorities: When required by law, court order, or to protect the rights and safety of PrintingLabs, our employees, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Google Advertising & Analytics
We use Google Ads and Google Analytics on this site. These services may use cookies and similar tracking technologies to:
- Show you relevant advertisements across Google's network and partner sites
- Measure the effectiveness of our advertising campaigns
- Analyze how visitors use our website (in aggregate and anonymized form)
- Remarket our services to people who have previously visited our site
Google's use of advertising cookies enables it to serve ads based on your prior visits to our site and other sites on the internet. You can opt out of personalized advertising by visiting Google Ads Settings or by visiting aboutads.info. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. Cookies & Tracking Technologies
We use the following types of cookies:
- Essential cookies: Required for the site to function (shopping cart, session management).
- Analytics cookies: Help us understand visitor behavior and improve our site.
- Advertising cookies: Used by Google and other partners to serve relevant ads and track conversions.
- Preference cookies: Remember your settings and choices for a better experience.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect site functionality. For more information, visit allaboutcookies.org.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for tax and accounting purposes. Marketing preferences are retained until you unsubscribe or request deletion.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Data portability — receive your data in a machine-readable format
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at privacy@printinglabs.com. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately for deletion.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
- Email: privacy@printinglabs.com
- Mailing address: PrintingLabs, 1200 Print Avenue, Suite 400, Chicago, IL 60601, USA